POSITION SUMMARY:

This position will support the ULI Learning team and be responsible for all customer service functions. This person will help create efficiencies, streamline processes, and/or develop new processes to help the team grow. Applicants should have an interest in supporting the efforts of ULI Learning toward achieving its goals of educating future leaders and diversifying the real estate industry.

The person hired for this position will work directly with the ULI Learning team and indirectly with the marketing and membership teams. They will be in constant contact with external constituents, both ULI members and nonmembers. The position may also assist in managing relationships from our group sales program. Position may work directly with vendors of the LMS and/or internal IT team to ensure proper integration between netFORUM and the LMS.

SPECIFIC RESPONSIBILITIES:

Customer Service

• Responding to customer inquiries via phone and email, which may include answering questions about courses, providing guidance on classes to take, responding to concerns, and assisting with log-in/access issues.
• Creating invoices for individuals and groups.
• Assisting with memberships and meeting registrations.
• Drafting correspondence to participants, including event confirmation emails and other pre- or post-course communications.
• Liaise with course instructors to ensure they have accurate and up-to-date course registration lists.
• Assist the team in creating efficiencies in processes and procedures; prepare standard operating procedures (SOPs) as necessary.

Administrative

• Assist in management and administration of the ULI Learning LMS
• Create and manage events in netFORUM database
• Assist in setting up new classes and certificates in the LMS
• Maintain a calendar of ULI Learning events
• Work with internal and external marketing teams to ensure events have proper graphics and other images
• Create and maintain a database of ULI Learning instructors
• Process instructor payments

This position may perform additional administrative, marketing, communications, or business development tasks as required to contribute to ULI Learning’s mission. In addition, this position may be asked to travel once or twice per year to in person events or meetings.

EXPERIENCE:

• 3+ years of experience in a customer service role.
• Experience working in a fast-paced environment managing multiple priorities.
• NetFORUM experience preferre
• Strong proficiency in Microsoft Office and CRM databases.
• WordPress knowledge and/or basic website editing capabilities.
• Experience in an entrepreneurial environment such as a startup or familiar/comfortable with developing new programs, processes, and systems.
• Customer relationship management skill
• Adept at solving problems and making sound decisions.
• Knowledge of, or willingness to learn, learning management systems.
• Strong oral and written communication skills.
• Experience interacting with executive-level membe
• Strong time management and ability to priotize work.
• Preferably familiar with ULI programs, departments, and events.
• Understanding of and interest/experience in the real estate industry is desirable.

APPLICATION INSTRUCTIONS:

To apply, please follow the link below. Please submit a résumé and a letter of interest.

ULI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=76dd43dd-5757-401e-9ef5-65813f73b552&ccId=19000101_000001&jobId=424289&source=CC2&lang=en_US 

EOE/m/f/d/v. No relocation reimbursement is offered at this time.